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Microsoft Copilot/Unsplash Companies are betting that AI chatbots will deliver faster and cheaper customer service. But if you’ve ever tried to circumvent a chatbot and get to a human, you’re not alone. Here’s what three recent studies discovered about when customers will and won’t let AI do a human’s job. 1. Customers avoid chatbots for […]
Nimble Made/Unsplash Getting manager buy-in for a good idea is harder than it should be. Our research points to a communication style that reliably breaks through this wall — and that is disproportionately exhibited by white-collar employees with working-class origins. We studied how employees present ideas to their managers by conducting a field survey of […]
Frederick Taylor taught Henry Ford how to do mass production. Deming brought quality, systems understanding and respect for the worker. And operations research brought insight. If you have a repeated production process, the method for improving it is almost always the same, regardless of what you and your team produce: 1. Measure before you change. […]
Listen now | Tara Seshan, head of Codex and ChatGPT Work at OpenAI, on why ambition is now the differentiator, steering vs. rowing, and why you need to build for where the models will be in two to three months
The first day of classes, some students slouch in the back row, unprepared and uninterested. Some are up front, eager and ready. But it’s only the morning of the first day–these attitudes aren’t related to the teacher. It’s a pattern, one that is the result of culture, systems and personality. Many of these students have […]
A community advice column featuring curated reader questions and guidance on product development challenges, including building products without clear requirements, pre-selling before launch, pricing strategies for fast-growing B2B SaaS companies, and experiences navigating a prolonged job search.
Snap, crackle and pop. A set of German-made socket wrenches can turn a bolt in a similar way to a cheaper alternative, but it feels far more rewarding. More than forty years ago, I started using a Mac. The first thing one noticed was hard to put words on–everything about it simply clicked better. The […]
Jeremy Siegel, Wharton emeritus professor of finance and senior economist at WisdomTree, discusses tariffs, rising bond yields, federal deficits, AI stocks, and what could drive markets through the fall. … Read More
WORRIED about AI? You’re not alone. About three-quarters of adults have concerns about where AI is taking us. And no wonder. Doomsayers predict that AI could destroy humanity. Evangelists promise that it will usher in a golden age. The truth is that nobody knows exactly what’s coming. But you can prepare yourself to succeed. Consider a thought experiment. Two explorers are trekking through a hosti
For fifteen or twenty years, this question is relentlessly answered, whether or not we ask it. After we learn fractions, the teacher moves on to decimals. After we read O’Connor, we’re handed Faulkner. In music history, Debussy follows Brahms. Chemistry after biology. It persists in some places after school… the museum hangs Picasso in the […]
Conley Downing, CMO of Archer Roose Wines, explains how the brand is building demand for premium single-serve canned wine through trial, distinctive branding, and consumer insight. … Read More
IDEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Dave Rossi on the growth journey: “In athletics, we’re used to having coaches. We expect a trained eye to point out our mistakes, give us adjustments, and help us fine-tune our game. Most people don’t think of applying that same level of observation and co
Matt Chinworth Across industries, companies are investing unprecedented sums in reskilling programs to prepare employees to use emerging technologies.1 The programs are typically built around forecasts of which skills, such as data literacy, digital fluency, systems thinking, and adaptability, will matter most. Each year, when the forecasts are updated, training courses — and their related […]
We all know the Steve Jobs who came back in the late 1990s and saved Apple from becoming a footnote. And we’ve all heard the story of how, in 1985, he was pushed out of the company he’d created. What we don’t know is what happened in between. Geoffrey Cain spent years reconstructing the decade … The post Steve Jobs in Exile appeared first on Farnam Street .
It’s not up to us to fix the world all by ourselves. But we vote with our attention and our dollars. If we’re attracted to the wrong stuff like moths to a flame, don’t be surprised when folks spend time building new fires. Each of us knows that we’re motivated by positive feedback. We’re drawn […]
Wharton professor of finance Nikolai Roussanov explains how rising bond yields, fiscal policy and uncertainty around Kevin Warsh’s reaction function could reshape monetary policy and the Fed’s fight against inflation. … Read More
Steven Godfrey, college football journalist and co-host of Yahoo's College Football Enquirer, examines NIL, eligibility, conference power, and the sport's evolving postseason. … Read More
Brian Stauffer/theispot.com By the ordinary measures of any new technology, the current wave of generative AI has moved fast. By some estimates, about 2.4 billion people worldwide use generative AI platforms each month, and coding agents have changed how software is written. Efforts to commercialize the technology have scaled just as fast. AI coding platform […]
It might be at school, at work or at home. Hunkering down, hoping we won’t get noticed. A safe spot, worth concealing. The problem with hiding out from responsibility or change is that we’re also hiding from time. But time always finds us.
Six essential questions to help you navigate change
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