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Today’s episode of the Me, Myself, and AI podcast, the final one of Season 13, explores how Bank of America is preparing a massive global workforce for an AI future through upskilling and reskilling. Bernard Hampton, head of the financial institution’s Academy, explains how the learning and development organization focuses on workforce agility and a […]
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Watch now | 🎙️ “Evals are the modern version of a PRD”: Ankur Goyal (Braintrust) on encoding taste into systems that scale
Matt Harrison Clough/Ikon Images Some of the most spectacular stories of corporate growth revolve around big bets — long-term investments, bold pivots, and major acquisitions. Think of ASML, which pursued next-generation semiconductor manufacturing technologies for more than 30 years; Adobe, which abandoned perpetual licenses in favor of cloud subscriptions; or Disney, which acquired Pixar, Marvel
Listen now | Mark Pincus on why your instincts are right but your ideas are wrong, the “Proven, Better, New” framework, and what he’s teaching his kids
IDEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Sebastian Wernicke on automating insight: “Machine learning is not equally suitable for all tasks. It performs best when applied to frequent, repetitive decisions or tasks of manageable complexity. At the same time, the limits of machine learning when it c
As AI agents go beyond the hypothetical and enter actual workflows, many leaders see a gap between the promise and the reality. Are the agents ready? Moreover, are the humans? At the 2026 MIT Sloan CIO Symposium, we sought expert perspective and advice. We asked technology and business leaders, “What have you learned this year […]
IT'S a well-worn saying that the only constant in life is change, and that’s doubly true of the business world. If you’re successful, you need to constantly check your rearview mirror because there are always competitors right behind you. Earlier in my career, I became CEO of a company, Equity Marketing (which became EMAK Worldwide). My thinking at the time was: “Okay, you’re the boss, so you need
AI tools can help teams become faster and more efficient. But as organizations race to integrate artificial intelligence into more workflows, a problem is taking shape: the erosion of the critical thinking skills that leaders value. At the 2026 MIT Sloan CIO Symposium, we asked technology and business leaders to answer this question: What is […]
Carolyn Geason-Beissel/MIT SMR | Getty Images The consulting manager took a call at 7:30 p.m., while volunteering at her son’s soccer practice, from an employee who felt “on the verge of quitting.” Later that same week, she responded to texts sent at 2 a.m. from team members who could not sleep amid corporate restructuring and […]
WHEN I speak to a room of leaders, I like to start with a quick show of hands. How many would say they’re a bad leader? No hands. Good. How many think they’re exceptional, one of the best to ever do it? A few brave souls, usually with a laugh. And how many would put themselves somewhere in the middle, pretty good to very good? That’s where most hands go up. And honestly, that’s where mine goes up
IDEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Jim Collins on the love of doing the work: “There is a big difference between being in love with the idea of one’s work and being in love with doing the work itself. It means not just the love in the 0.001% highlight moments; it means love in the other 99.
Bill Gurley spent years on Wall Street, built his career as a partner at Benchmark, worked through Uber’s hypergrowth era, and now serves on the board of the Santa Fe Institute, where he studies complexity and systems thinking. Available Now: YouTube | Spotify | Apple Podcasts | Transcript | X In this episode, Bill shares … The post Mental Models That Change How You Think | Bill Gurley appeared fi
Photo courtesy of Nestlé Jean-Christophe Jaunin became CEO of Nespresso North America, the Nestlé unit that sells coffee brewing machines and capsules, on Jan. 1, 2026, after having served as global chief customer and technology officer. At the NYU Stern Center for Sustainable Business’s annual practice forum in March, MIT Sloan Management Review spoke with […]
Create Generative AI Value at Scale Kevin Schmitt, Gregory Vial, and Ivo Blohm Key Insight: Organizations are expanding their GenAI use by implementing coordinated cross-functional structures that draw on domain expertise and user innovation. Top Takeaways: Companies that establish a new kind of internal AI organization that researchers have dubbed the “AI spine” are better […]
It’s safe to say that most people who rise to the top of their companies like to win. A healthy competitive streak is energizing and motivates individuals and teams to do their best — to find their edge and sharpen it. But sustained, long-term success and industry leadership often rely on the ability to look […]
Christian Gralingen The Research The authors engaged in two complementary research streams. One was a multiyear program of action design research conducted with organizations undergoing digital transformation that focused on how leadership work evolves under conditions of technological and market uncertainty. The other, a study of how AI is introduced into finance functions and how […]
Christian Gralingen The Research From 2022 to 2025, the authors conducted in-depth, semistructured interviews with senior leaders and practitioners responsible for AI governance, risk, compliance, data, and product decisions. Core interviews were conducted at Microsoft, Barclays, Kyriba, Nasdaq, Lloyds Bank, Danske Bank, and the Abu Dhabi Department of Finance. The interviews focused on how govern
Christian Gralingen The Research Over three years (2022-2025), two of the authors (Kevin and Ivo) engaged with 23 Swiss companies that were members of a research consortium focused on generative AI. The study participants represented a diverse array of industries: retail banking, investment banking, health insurance, insurance, medical coding, energy, law, laboratory instrument manufacturing, equi
master1305/Getty Images How should companies effectively use or respond to an unwieldy array of customer opinions? While consumer feedback can be invaluable, three recent research articles suggest that it may also be influenced by gender, niche preferences, or sky-high expectations, complicating whether and how companies should respond. 1. Not all users post critical reviews. A […]
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