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Photo courtesy of Nestlé Jean-Christophe Jaunin became CEO of Nespresso North America, the Nestlé unit that sells coffee brewing machines and capsules, on Jan. 1, 2026, after having served as global chief customer and technology officer. At the NYU Stern Center for Sustainable Business’s annual practice forum in March, MIT Sloan Management Review spoke with […]
Create Generative AI Value at Scale Kevin Schmitt, Gregory Vial, and Ivo Blohm Key Insight: Organizations are expanding their GenAI use by implementing coordinated cross-functional structures that draw on domain expertise and user innovation. Top Takeaways: Companies that establish a new kind of internal AI organization that researchers have dubbed the “AI spine” are better […]
It’s safe to say that most people who rise to the top of their companies like to win. A healthy competitive streak is energizing and motivates individuals and teams to do their best — to find their edge and sharpen it. But sustained, long-term success and industry leadership often rely on the ability to look […]
Christian Gralingen The Research The authors engaged in two complementary research streams. One was a multiyear program of action design research conducted with organizations undergoing digital transformation that focused on how leadership work evolves under conditions of technological and market uncertainty. The other, a study of how AI is introduced into finance functions and how […]
Christian Gralingen The Research From 2022 to 2025, the authors conducted in-depth, semistructured interviews with senior leaders and practitioners responsible for AI governance, risk, compliance, data, and product decisions. Core interviews were conducted at Microsoft, Barclays, Kyriba, Nasdaq, Lloyds Bank, Danske Bank, and the Abu Dhabi Department of Finance. The interviews focused on how govern
Christian Gralingen The Research Over three years (2022-2025), two of the authors (Kevin and Ivo) engaged with 23 Swiss companies that were members of a research consortium focused on generative AI. The study participants represented a diverse array of industries: retail banking, investment banking, health insurance, insurance, medical coding, energy, law, laboratory instrument manufacturing, equi
master1305/Getty Images How should companies effectively use or respond to an unwieldy array of customer opinions? While consumer feedback can be invaluable, three recent research articles suggest that it may also be influenced by gender, niche preferences, or sky-high expectations, complicating whether and how companies should respond. 1. Not all users post critical reviews. A […]
izusek/Getty Images Of the potential weaknesses of any security system, the human layer has always posed a key risk. The arrival of AI tools has made human cognition even more of a vulnerability. Companies face three overlapping security threats from AI’s effects on human cognition. First, weaponized persuasion lets attackers manipulate employees’ judgment through personalized, […]
Mark Pincus is the creator behind Farmville and Words with Friends. He built Zynga into one of the biggest gaming companies in the world and helped shape the early era of social products on the internet. Listen Now: YouTube | Spotify | Apple Podcasts | X | Transcript In this conversation, he breaks down how … The post Proven, Better, New: Mark Pincus on the Rules of Innovation appeared first on Fa
Chung Ju-yung built Hyundai because he refused to be stopped. He is known for turning Hyundai into an industrial force that helped transform South Korea. The company built highways, ships, cars, and entire industries. At its peak, Hyundai accounted for 16% of South Korea’s economic output. This episode explores how Chung built Hyundai, how he … The post [Outliers] Chung Ju-yung: The Hyundai Founde
Winston Weinberg is the CEO and co-founder of Harvey, the AI platform built for the legal industry. Available Now: YouTube | Spotify | Apple Podcasts | Transcript In this episode, Winston explains how AI is reshaping legal work, why judgment becomes more valuable as routine work gets automated, and how to build the prioritization muscle … The post Winston Weinberg: Speed, Stress, and Better Decisi
The AI race, the future of AGI, and the inside story of OpenAI. Greg Brockman is the co-founder and President of OpenAI, the company behind ChatGPT and GPT-5. He was the first engineer at Stripe before leaving in 2015 to help start OpenAI. In this rare conversation, Greg goes inside the moments that built, and nearly … The post Greg Brockman: Inside the 72 Hours That Almost Killed OpenAI appeared
Mario Harik is the CEO of XPO, one of the largest logistics companies in the world. For years, he was the protege of legendary entrepreneur Brad Jacobs (who built eight multibillion-dollar companies from scratch). Today, Mario leads 40,000 people with a management style shaped by what he learned. It’s a rare combination of smart capital … The post Mario Harik: Playing to Win appeared first on Farn
Joe Liemandt is the principal of Alpha School and the founder of Trilogy Software and ESW Capital. Liemandt dropped out of Stanford to build Trilogy, became the youngest member of the Forbes 400, then vanished from public life for 25 years. But he didn’t stop building. Through ESW Capital, he quietly became one of the most prolific … The post Joe Liemandt: Alpha School and the Future of Education
Harrison McCain learned salesmanship by talking his way into a pharmaceutical job at 22, then spent five years under legendary entrepreneur K.C. Irving, absorbing lessons in vertical integration, relentless determination, and “management by suggestion.” When he quit, he had no plan, no income, and two newborn kids. His brother Bob noticed that New Brunswick potato … The post [Outliers] The Potato
Connor Teskey is CEO of Brookfield Asset Management, one of the world’s largest investors, managing about a trillion dollars across infrastructure, power, real estate, private equity, and credit. In this exclusive interview, his first as CEO, we explore his approach to capital allocation, isolating variables, and building a business designed for long-term growth. Listen and … The post Brookfield C
The world’s largest hotel company spent its first 30 years without a hotel. It started as a root beer stand in 1927. The first room didn’t open until 1957. The man behind it was J. Willard Marriott. In this episode of Outliers, we explore how Marriott turned one root beer stand into a hotel empire, … The post An Unlikely Empire | J.W. Marriott appeared first on Farnam Street .
Robinhood’s co-founder reveals the brutal reality of surviving an 80% market crash, going “founder mode” to cut corporate bloat, and what actually happened during GameStop. Vlad Tenev is the co-founder and CEO of Robinhood. Not only did he navigate the unprecedented GameStop crisis, but he also completely re-engineered the fintech giant to thrive. He breaks … The post Inside the Mind of Robinhood
Phil Knight is the founder of Nike, the brand that reshaped sports and became one of the most powerful companies in the world. What would you do if your bank, your supplier, and your government all turned against you at the same time? Phil Knight didn’t have to imagine it. He lived on the edge … The post [Outliers] Phil Knight: The Obsession That Built Nike appeared first on Farnam Street .
Nicolai Tangen is the CEO of Norges Bank Investment Management, the world’s largest sovereign wealth fund. He is responsible for managing $2.1 trillion. That’s roughly 1.7% of every listed company on earth. In this episode, we explore the intersection of massive wealth, high-speed decision-making, and the psychological traits required to survive the AI revolution. Available … The post Nicolai Tang
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