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master1305/Getty Images How should companies effectively use or respond to an unwieldy array of customer opinions? While consumer feedback can be invaluable, three recent research articles suggest that it may also be influenced by gender, niche preferences, or sky-high expectations, complicating whether and how companies should respond. 1. Not all users post critical reviews. A […]
izusek/Getty Images Of the potential weaknesses of any security system, the human layer has always posed a key risk. The arrival of AI tools has made human cognition even more of a vulnerability. Companies face three overlapping security threats from AI’s effects on human cognition. First, weaponized persuasion lets attackers manipulate employees’ judgment through personalized, […]
Mark Pincus is the creator behind Farmville and Words with Friends. He built Zynga into one of the biggest gaming companies in the world and helped shape the early era of social products on the internet. Listen Now: YouTube | Spotify | Apple Podcasts | X | Transcript In this conversation, he breaks down how … The post Proven, Better, New: Mark Pincus on the Rules of Innovation appeared first on Fa
Chung Ju-yung built Hyundai because he refused to be stopped. He is known for turning Hyundai into an industrial force that helped transform South Korea. The company built highways, ships, cars, and entire industries. At its peak, Hyundai accounted for 16% of South Korea’s economic output. This episode explores how Chung built Hyundai, how he … The post [Outliers] Chung Ju-yung: The Hyundai Founde
Winston Weinberg is the CEO and co-founder of Harvey, the AI platform built for the legal industry. Available Now: YouTube | Spotify | Apple Podcasts | Transcript In this episode, Winston explains how AI is reshaping legal work, why judgment becomes more valuable as routine work gets automated, and how to build the prioritization muscle … The post Winston Weinberg: Speed, Stress, and Better Decisi
The AI race, the future of AGI, and the inside story of OpenAI. Greg Brockman is the co-founder and President of OpenAI, the company behind ChatGPT and GPT-5. He was the first engineer at Stripe before leaving in 2015 to help start OpenAI. In this rare conversation, Greg goes inside the moments that built, and nearly … The post Greg Brockman: Inside the 72 Hours That Almost Killed OpenAI appeared
Mario Harik is the CEO of XPO, one of the largest logistics companies in the world. For years, he was the protege of legendary entrepreneur Brad Jacobs (who built eight multibillion-dollar companies from scratch). Today, Mario leads 40,000 people with a management style shaped by what he learned. It’s a rare combination of smart capital … The post Mario Harik: Playing to Win appeared first on Farn
Joe Liemandt is the principal of Alpha School and the founder of Trilogy Software and ESW Capital. Liemandt dropped out of Stanford to build Trilogy, became the youngest member of the Forbes 400, then vanished from public life for 25 years. But he didn’t stop building. Through ESW Capital, he quietly became one of the most prolific … The post Joe Liemandt: Alpha School and the Future of Education
Harrison McCain learned salesmanship by talking his way into a pharmaceutical job at 22, then spent five years under legendary entrepreneur K.C. Irving, absorbing lessons in vertical integration, relentless determination, and “management by suggestion.” When he quit, he had no plan, no income, and two newborn kids. His brother Bob noticed that New Brunswick potato … The post [Outliers] The Potato
Connor Teskey is CEO of Brookfield Asset Management, one of the world’s largest investors, managing about a trillion dollars across infrastructure, power, real estate, private equity, and credit. In this exclusive interview, his first as CEO, we explore his approach to capital allocation, isolating variables, and building a business designed for long-term growth. Listen and … The post Brookfield C
The world’s largest hotel company spent its first 30 years without a hotel. It started as a root beer stand in 1927. The first room didn’t open until 1957. The man behind it was J. Willard Marriott. In this episode of Outliers, we explore how Marriott turned one root beer stand into a hotel empire, … The post An Unlikely Empire | J.W. Marriott appeared first on Farnam Street .
Robinhood’s co-founder reveals the brutal reality of surviving an 80% market crash, going “founder mode” to cut corporate bloat, and what actually happened during GameStop. Vlad Tenev is the co-founder and CEO of Robinhood. Not only did he navigate the unprecedented GameStop crisis, but he also completely re-engineered the fintech giant to thrive. He breaks … The post Inside the Mind of Robinhood
Phil Knight is the founder of Nike, the brand that reshaped sports and became one of the most powerful companies in the world. What would you do if your bank, your supplier, and your government all turned against you at the same time? Phil Knight didn’t have to imagine it. He lived on the edge … The post [Outliers] Phil Knight: The Obsession That Built Nike appeared first on Farnam Street .
Nicolai Tangen is the CEO of Norges Bank Investment Management, the world’s largest sovereign wealth fund. He is responsible for managing $2.1 trillion. That’s roughly 1.7% of every listed company on earth. In this episode, we explore the intersection of massive wealth, high-speed decision-making, and the psychological traits required to survive the AI revolution. Available … The post Nicolai Tang
Michael Ovitz co-founded CAA and helped reshape Hollywood, then took the same playbook into tech investing and advising founders. Available Now: Apple Podcasts | Spotify | YouTube | X | Transcript In this conversation, he breaks down the operating rules that kept CAA from losing clients, and the personal disciplines that kept him grounded when … The post Michael Ovitz: The Psychology of Power appe
Ray Kroc turned McDonald’s from a single roadside restaurant into a system built to scale. At 52, after decades of selling paper cups and milkshake machines, he opened the first McDonald’s in 1955 and helped grow it to nearly 8,000 restaurants worldwide. This Outliers episode breaks down how standards, execution, franchising, and real estate created … The post [Outliers] Ray Kroc: How McDonald’s T
Morgan Housel breaks down the exact framework he uses to build wealth, minimize financial stress, and buy freedom. Available Now: Apple Podcasts | Spotify | Transcript | YouTube | X While most financial advice focuses on how to get rich, Morgan explains why the skills needed to stay rich are completely different. You will learn why “boring” investing beats … The post Morgan Housel: Wealth is What
One of the people I’ve learned the most from is Peter D. Kaufman. Peter has been the chairman and CEO of GlenAir since 1977. And he’s got a track record that puts him in the top 0.001% of business leaders during that time. He’s also the editor of Poor Charlie’s Almanack and was one of Charlie Munger’s closest … The post [Outliers] The Multidisciplinary Approach to Thinking | Peter D. Kaufman appea
James Clear is the author of Atomic Habits, a global bestseller that has shaped how millions of people think about habits, consistency, and long-term change. In this conversation, James explains how habits shape identity, why progress often stays invisible before it compounds, and how to design your environment so good behavior becomes the default. You … The post James Clear: How to Build Good Hab
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