Reading List

The Leadership Reading List

We don't write everything worth reading. This is where we collect the best leadership and business writing from other publications and blogs, so you don't have to go looking for it.

MIT Sloan Management Review · 13 Jul 2026

How GenAI Can and Can’t Help Manage Customer Insights

Carolyn Geason-Beissel/MIT SMR | Getty Images To understand their customers and markets, a growing number of customer-oriented companies are using generative AI tools, alongside the language and reasoning capabilities of popular large language models (LLMs), to access and analyze their own internal content. These hybrid knowledge approaches, which typically employ a technique called retrieval-augm

Lenny's Newsletter · 11 Jul 2026

🧠 Community Wisdom: Negative network effects, managing overconfident colleagues, developers sidestepping design decisions, keeping stakeholder meetings on track, and more

An installment from Lenny's Newsletter collecting curated community insights on organizational and product challenges, including managing overconfident team members, preventing developers from circumventing design processes, navigating negative network effects, and maintaining effective stakeholder communications.

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